Jane Slaughter

Hey there. Thanks so much for offering! Actually, just now, our head of support shared with me that we are going to be using Enterpret for the high volume feedback that comes in via Reddit, App Store, and Salesforce. I wasn’t aware that their team was looking into a different tool for this. So I don’t think we will have a need for this integration anymore! Sorry, probably not what you want to hear 😞

Thanks for all that information. Unfortunately, due to the security concerns, my CTO is recommending we don’t move forward with this integration 😢 Perhaps the team could look into reducing the access scope — I’d imagine other orgs may have this concern as well? My Android eng thought if you create a service account and use the service account creds with the Play Store API, you would be able to access the review lists

I’m also curious to learn more about the “other Play Store integration”

Appbot uses a service account, which allows us to lock down permissions to just replying/reading reviews https://support.appbot.co/help-docs/linking-your-google-play-account-to-appbot/Appbot