Do you find it difficult to gain leadership approval, unify teams with differing opinions, or implement lasting changes in your journey mapping projects? The answer lies in engagement—a strategic blend of art and science. Join our workshop to learn how to use psychological principles from customer experience and journey mapping. Why attend? 🔳 Discover the three types of engagement and learn how to lead people through them for maximum impact. 🔳 Uncover six essential strategies to scale engagement within your projects, teams, and organization. 🔳 Learn a proven three-step program designed to enhance your success rate in making lasting changes. 🔳 Acquire five practical techniques to engage anyone instantly, anywhere, anytime. What to expect: 🔲 Interactive breakout rooms for hands-on practice; 🔲 Valuable insights and practical tools; 🔲 Networking with like-minded professionals. Can't attend live? No worries! Register to receive a recording of the session with all the valuable information shared. Register now 👉 https://lu.ma/from-team-engagement-to-superior-cx?utm_source=slack-dovetail
How does involving all staff in the customer journey boost your business? What improvements can it offer for employees and customers? How to bring a customer journey mindset to your team? Marie Kolie, Customer Success Manager at Taikonauten, will discuss the benefits of embedding customer journey insights within your internal teams to foster business growth at the upcoming online event on July 11. You will learn: ✔️ The significance of understanding and embracing the customer journey within your teams ✔️ Challenges and solutions for adopting a customer journey mindset ✔️ Practical strategies using agile sprints and nugget learning to integrate the customer journey into daily operations. Event details: 📅 Thursday, July 11 ⏰ 8 AM PT | 11 AM ET | 5 PM CET 📍 Venue: Online | Zoom 🎟️ Price: free 💬 Q&A Session: Ask your questions and discuss related cases at the end. 📩 Can't join live? No worries! We'll send a recording to all registered participants after the event. Secure your free ticket now 👉 https://lu.ma/bringing-customer-journey-mindset-to-the-team?utm_source=slack-dovetail
Is your organization struggling to create smooth and delightful customer experiences? Misaligned customer journey strategies and internal processes could be the culprit. But don’t worry, we’ve got you covered! Join us for an exclusive event featuring Brenda Batista-Mollohan, Founder of Inspiring Company Culture. Brenda will share a case study from the telehealth industry, demonstrating how to align experience mapping with process improvement. Key takeaways: 📌 The ways CX mapping can complement process excellence efforts. 📌 How prioritizing process improvement initiatives impacts customer experience. 📌 Identifying KPIs to ensure the success of both CX and process improvement (PI) efforts. Event details: 📅 Tuesday, June 25 ⏰ 9 AM PT | 12 PM ET | 6 PM CET 📍 Venue: Online | Zoom 🎟️ Price: free Q&A session: At the end, you'll have the chance to ask questions or discuss related cases. 📽️ Can't join live? No problem! We'll send a recording to all registered participants after the event. Register now 👉 https://lu.ma/customer-journey-and-process-mapping-in-telehealth?utm_source=slack-dovetail
