Concerns Over AI Summary Feature Update for Data Insights | Dovetail Champions

Concerns Over AI Summary Feature Update for Data Insights

Wondered what other's thoughts were on updates to the AI summary feature for data (I normally use for qual data sessions) It seems it is now using the term 'users' instead of the participant. I'm not sure about this, because when copying and pasting, say to a stakeholder, it then sounds like this is an insight from multiple sessions rather than one participant. I like the summary feature and think it is usually pretty accurate, and the addition of an easy way to copy is great, but will find myself having to adapt if sharing wider than the research team. Anyone found an easy way to overcome this or also found this to be an issue?

4 comments

Kelly G.
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I notice it is only on some of the summary formats and not all of them.
I have found the summary not as useful as previously
Margaret
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Hey Kelly G., I’m Margaret, one of the product designers. Thank you so much for sending through your feedback, really appreciate it! Our AI team has recently been working on smarter speaker role identification, so I’m checking in with them to see if that might’ve caused some of the changes you’ve noticed. If you have a moment, I’d love to understand a bit more:
You mentioned the change from singular ‘participant’ to plural 'users' - do you have a preference between using ‘user’ or ‘participant’?
You also said only some summary formats feel less useful, could you let us know which ones in particular?
And you've mentioned the summaries overall feel less useful than before, would love to understand what’s changed or feels less helpful for you in the current version
Any extra detail you can share would be super helpful 🙂
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Kelly G.
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Hi Margaret thanks for getting back to me, and apologies for the delay in my reply. Look forward to hearing any updates from the AI team. I'll be hoping to join the event around AI later in the week too. For my use of the summaries, to share with stakeholders after a call, my preference is participant. Pre analysis, using users, may mean the summary comes across as an insight across the research (e.g. this statement comes from one source, but it is not clear 'Key findings revealed users prefer email communication'). I think chronological most closely resembles the original summary feature, and perhaps preferred because that is the way i would generate my own summary from the top of my head although it feels longer than it used to which is perhaps why it is less useful. Its hard to put my finger on it without seeing the old version. Being able to copy the entire summary in one click is very useful, not currently available for some of the formats.
Margaret
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Hi Kelly G., thanks so much for the detailed response and feedback You're right, the chronological format is the original summary we started with and the mechanism for generating it remains unchanged. You can treat it as the ‘old’ version when comparing it with other frameworks. Totally agree, having consistent copy functionality across all frameworks is needed, unfortunately it isn't available in this older version just yet, but it's definitely something we have on the roadmap to improve. Keep the feedback coming, we’re always keen to hear more
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