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Issues with Tagging Suggested Highlights in Data Update | Dovetail Champions

Customer Support

Issues with Tagging Suggested Highlights in Data Update

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I'm having trouble with tagging the suggested highlights. I see "saving.." in the bottom right hand corner when I try to toggle tags on/off, but I don't see them update until I re-open the data

7 comments

· Sorted by Oldest

Cameron
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Hi Erika, Thanks for reaching out.👋 Sorry you're having this issue. Let's try some basic troubleshooting to isolate the issue. ** Clear cache and cookies ** Make sure your current browser is updated to the most recent version. * Try using a completely different browser (safari, firefox, chrome, etc.) Let me know if these steps help.
Erika T.
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Tried all, same behavior
Cameron
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Thanks for attempting. We'll be happy to look into this for you. To do so, could you grant our team access to your workspace by completing the steps below:
(618 kB)
Cameron
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Can you also share the URL to the project?
Erika T.
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support access enabled, here's the project link. thanks for looking into it! https://smac-research.dovetail.com/projects/4frid752tZiCo4G98fbxTQ/v/kqqHgCuUpewnwfhPOngA
Cameron
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Hi Erika, I have been testing this on my end, and I can replicate what you've described. Though on my end, it just seems to be a long delay until the tag appears. I've attached a video. I'm going to escalate this to our engineers to investigate and loop back around once I have more info or a fix.
Channeled
APP
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