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Issues Logging into Dovetail: Stuck in Refresh Loop? | Dovetail Champions

Customer Support

Issues Logging into Dovetail: Stuck in Refresh Loop?

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Having issues logging into Dovetail at the moment. I try login or even go to our account and the page just gets stuck in a refresh loop. Has anyone come across this?

10 comments

· Sorted by Oldest

Owen H.
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This is what I’m getting
Loading attachments
Maureen B.
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Yeah, that has been happening to me occasionally since yesterday. I clear out the URL of all extraneous stuff, leaving just our "official" Dovetail URL, and sometimes that resolves it.
Owen H.
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Yeah I tried that too and it didn’t work for me
Maureen B.
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I'll come back an hour later and sometimes it resolves, as well.
Owen H.
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Tried a browser reset and even machine reset
Cameron
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Sorry you're having issues logging in. Can try clearing your browser’s stored data for Dovetail by following these steps: 1. Right-click anywhere on the page and choose “Inspect.” 2. In the panel that opens, click the “Application” tab. 3. Under “Storage,” you’ll see sections for Local Storage, Session Storage, and Cookies. 4. For each one, right-click on the site name (or any listed items) and select “Clear.” This will remove any locally stored data and cookies for the site, which can help resolve loading or access issues.
👀1
Owen H.
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Okay this worked thank you!
Cameron
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Awesome! Thanks for confirming, and sorry for the inconvenience. Keep us posted if you run into any other issues. Have a great rest of your day!
Owen H.
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Thank you!
Maureen B.
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I just did those steps, too, to prevent it from recurring (hopefully). Thanks!