Troubleshooting Dovetail App Link Preview Issues in Teams

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Hello, I've installed the dovetail integration in teams, download the teams specific dovetail app. But I'm still not seeing the relevant link preview. Even if I share a public weblink. Any recommendations?

  • Avatar of Robert Hung
    Robert Hung
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    Hey Alex Marsh - thanks for reporting this, we've confirmed the bug and are currently investigating a fix. We'll let you know once it's done, apologies for the disruption!

  • Avatar of Robert Hung
    Robert Hung
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    Alex Marsh link unfurls should be working properly again, please let us know if you have any issues!

  • Avatar of Alex Marsh
    Alex Marsh
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    Still seeing the same issue, with public links as well.

  • Avatar of Robert Hung
    Robert Hung
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    hmm, i've recorded a snippet of it working for me - is there anything that stands out to be different for you? also just confirming that your Teams workspace still has our bot installed (e.g. your IT admin didn't remove it)

  • Avatar of Robert Hung
    Robert Hung
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    something worth trying is disconnecting / reconnecting the integration

  • Avatar of Alex Marsh
    Alex Marsh
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    Link previewing is still really inconsistent on teams. I've reverted to sharing a lot of my insights publicly but even publicly shared pages still doesn't preview correctly.

  • Avatar of Robert Hung
    Robert Hung
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    Alex Marsh apologies for the bad experience, but as an FYI - the link unfurling feature works the same for public or private links. I'm currently on leave so I won't be able to investigate, but I'll get Pat Barlow to escalate this to our engineers!

  • Avatar of Alex Marsh
    Alex Marsh
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    Sorry for bothering you on leave. Kept it in a single thread for tracking purposes. ❤️