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Issue with Downloading Highlight Reels: Need Assistance

Avatar of Taylor InmanTaylor Inman
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Help - highlight reels are not downloading. I choose the download option and click download and nothing happens

1 comment

  • Avatar of Jeremie Gluckman
    Jeremie Gluckman
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    Thanks for letting us know Taylor Inman. Please be sure to reach out to our support team. Here are all the troubleshooting steps we recommend. Please share:

    1. 1.

      URL of the specific pages you are having issues with

    2. 2.

      What browser you are currently using and it is currently up-to-date

    3. 3.

      Screenshots and/or screen recordings showing the error

    4. 4.

      Confirm if others in the workspace are having the same issue

    5. 5.

      Confirm if you have tried using a different device or network

    6. 6.

      Provide a HAR file for troubleshooting (steps depending on browser can be found here)

    7. 7.

      Confirm if our engineers have permission to access your workspace for any additional troubleshooting