Navigating Dovetail's Workspace Setup: Subscription and Workflow Limits

Hey all - I'm piloting dovetail for my new company. Have been a very long time user. When creating my workspace, I was a bit surprised that I've seemingly been locked into the workflow of the "type" I selected - customer support, and the interface is extremely restrictive - and attempting to change anything just prompts me to upgrade. Do I just need to start a paid subscription in order to actually use the Dovetail I know and love rather than this strange "typed workspace" thing? Is this what templates look like for a locked down instance?