Hi, I've come to rely a lot on the AI summarisation of transcribed calls. However, today I had a call and the summarisation assumed that I was a competitor! We didn't mention the competitor in the call, so I presume this is because we've mentioned them in other calls. Is there a way to rectify this? Or set context so the AI summary knows which organisation we are?
Hi Anton, Thanks for reaching out. 👋 Happy to submit your feedback to our product team. To do so, could you provide us with the following information: 1. Confirm which summarization you are referring to (are you using contextual chat to summarize calls or are you referring to the summary feature within a data):
2. Provide screenshots of the summary and a transcript of your call (if possible), feel free to provide this within the support request that has opened in the bottom right when logged into Dovetail.
