Issue with Dovetail Summary Functionality - Request for Support

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Hi, my colleague is still experiencing this issue: "Hi - still getting issues with Dovetail - it will not make a Summary for any of my Insights - I can review video clips and create a summary video, but when I ask for a Summary of that video, I get this message." Since your support team has access to our workspace, could you please look into it?

3 comments

Cameron
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Hi Dominika, Gotcha, yeah, our team is still looking into this. This seems to be an issue with Insights, which consists of only a reel. Waiting on confirmation. I'll loop back asap
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Cameron
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Dominika, Can you grant us support access again and also share a link to one of the insights with the summary issues?
Cameron
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Hi Dominika, Our engineers found that there may have been an issue with some of the insight references. They were able to recreate the reel in THIS insight using the same highlights, and now the summary works properly. Can you ask your colleagues to recreate the reels in the insights with the summary issue, which should resolve the issue.