Help Needed: Integration of Apple App Store Reviews into Dovetail | Dovetail Champions

Help Needed: Integration of Apple App Store Reviews into Dovetail

Hi Dovetail team! 👋 We’ve set up the integration to pull in our white-label app reviews from the Apple App Store into a Dovetail channel, but we’re running into an issue when trying to add more than a couple of these apps—it seems to hit a limit or error out. Could you please help us get this fully implemented on your end? Of course we’re happy to provide all the necessary app details once you’re able to take a look. Appreciate the support!

17 comments

Kyril S.
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Hey Jazmin! Before any further steps, the number of apps is about 1000 🫠 Do you think it’s even realistic to try?
Jazmin
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Let me follow up with the Channels team to clarify! To confirm, you are connecting 1,000 apps and not referring to 1,000 reviews, correct?
Kyril S.
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Yep, basically we are providing White-label app to our clients, so they all have a different app
Jazmin
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Hey Kyril S. , Our team mentioned it should be possible. They’ll be able to dig into this further with the info we requested. If you could also provide us with a screenshot of the error you are receiving.
Cheri M.
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Kyril S. we shipped a solve for this, we were limiting how many apps we could surface at once. You should be able to connect all of them now!
Kyril S.
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Hey thanks guys! Do you think it would be possible do add "Select all option"? (🫠) Or should I create a request for it?
Cheri M.
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Lol, that's so fair. You're a bit of an edge case with 1000 apps but I'm sure we can solve this, I'm keen to see how channels works for you! Jess Felipe C. and I will take a look at some options and get a solve up for you 😃 I'll loop back asap!
Cheri M.
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Hey Kyril, I haven't forgotten you! Just working with the team to find a workaround, should be able to report back tomorrow 🙂
Cheri M.
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Hey Kyril S. update is up and live. open the app drop down and the top toggle will be all apps, with a search bar too if by chance you wanted to omit any. Let us know how you go!
Kyril S.
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Hey Cheri M., thanks for quick help! 🙂 Somehow now we lost the display of all our apps nothing is displayed except select all and when it's selected, Dovetail doesn't detect any sources Do you know why this could happen? 🫣
Cheri M.
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hmm, might need to jump in under support access here. Could you take the steps Jaz shared up the top of this thread to give us access? Felipe C. will check it out today!
Kyril S.
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Hey Jazmin, Apparently the issue was on our end. 🫠
Kyril S.
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still struggling to import 1000+ apps though… (forever loading)
Felipe C.
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Hey Kyril S., I’m Felipe one of Channels Engineer. Yes, you guys have too many apps and got too many requests from Apple. We deployed an improvement, so you will not get stuck anymore. Could you please verify if it’s working fine in your end, please?
Kyril S.
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hey, sorry for late reply 🙏 still not loading.. it was open like this for a day at least
Cheri M.
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Hey Kyril S. - so you were able to select all the apps? But looks like you're stuck in theme generation?
Kyril S.
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yes