Redacting PII in Channels Feature: Best Practices and Solutions

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Hi folks - is there a way to redact PII in a the Channels feature? Our engineering service desk often has customer names and associated ARR in the tickets, which may be something we may want consider to remove.

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1 comment

Jeremie Gluckman
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Thanks for reaching out Carolyn Shetter! We currently offer the ability to blur and mute videos uploaded and the option to redact sections on transcripts. This would be a great feature request. I found this related post that you can upvote. In the meantime, you could export high volume data as a CSV, scrub PII, and then upload it to Dovetail. Please let me know if this helps!
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