Request for Help: Ongoing Issues Experienced by Colleagues

·

Hi, my colleagues have been experiencing these issues since yesterday. Could you please advise on how to resolve them?

Cameron
·
·
Hi Dominika, Thanks for reaching out.👋 That's a strange one! We'll be happy to look into this for you. To do so, could you grant our team access to your workspace by completing the steps below:
(618 kB)
Can you share the URL of the projects as well?
Jazmin
·
·
Dominika, can you also confirm how the user uploaded the video? Was it a recording from Microsoft Teams by any chance?
Dominika C.
·
·
from Zoom
Dominika C.
·
·
Hi, one more issue reported by my colleagues: "still having issues with creating Summaries in 'Insights' - here is a screenshot - showing that there is too little content to provide a summary - but there are 6 video clips and the whole video is 3mins duration" https://sentinelone.dovetail.com/projects/3zQprFtOSa8KqPtOyN8NAz/readme
Dominika C.
·
·
I granted you the access
Dominika C.
·
·
Cameron
·
·
Thanks Dominika, I have escalated both issues and will get back to you once we have updates. As for your question about why the highlight is not showing in the insight, you can now select which properties are shown. Just select the reference, click "properties" and then toggle on/off what you want to see.
(628 kB)
Dominika C.
·
·
Thanks Cameron! I can't open the attachment, could you resend it?
Cameron
·
·
Sorry! Not sure why it didn't come through
Cameron
·
·
Dominika C. the issue with the unnamed participants should be resolved now. Can you have your colleagues regenerate the transcripts?
👍1