Issues with Changing Transcription Assignments in Transcript Tool

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Hiya! I'm trying to change parts of the transcript to assign them to a different person as the automatic transcription hasn't correctly identified them. Before today I could click on the name, and select the other person, and it would change. Now if I try and do this it will say that it will merge the participants. That's not what I want, I just want to change that specific line, is this not possible anymore? UPDATE: I found the issue. I was trying to assign a quote that from 'Elvedin' (the participant) to me (the user). Since 'Elvedin' was just a name and not a 'person' it was producing this message and asking me to merge both participants. Once I changed 'Elvedin' to a 'person' then I could do what I wanted. This wasn't clear

  • Avatar of Pat Barlow
    Pat Barlow
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    Hey Faidon! It sounds like this might have been an older transcript where a speaker had been assigned without being attributed to a contact. It’s a tad confusing for those ones, but for anything new going into your workspace, hopefully it’s less confusing as you won’t run into the issue where you have a speaker with a name but no contact

  • Avatar of Faidon Loumakis
    Faidon Loumakis
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    yep, just posted an update above, this was indeed confusing. Thanks for the response

  • Avatar of Faidon Loumakis
    Faidon Loumakis
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    That's also new, nice one!

  • Avatar of Faidon Loumakis
    Faidon Loumakis
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    (although not sure how to trigger it from dovetail, I closed it and can't find it again)

  • Avatar of Pat Barlow
    Pat Barlow
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    Yup! Something new we’re trying out to make sure that our support team are seeing all these convos in the one place. It does a couple of funky things here and there when we change the channel we’re chatting in, or if you replied via email or something for example, but seems to be good so far! You can open up our messenger in the global side nav under More > Help > Contact us 😊