Dealing with Large CSAT CSV Files: Seeking Workarounds

Hi everyone! Got a question here - I am trying to experiment with loading a large CSAT data file (.csv), but was told a single .csv file can only contain 5000 lines of data 🤦🏻‍♀️. So, I am having to break the file into multiple files with 5000 lines in each one, which is a pain. Have you encountered this issue? If yes, how are you dealing with it? I would love to hear about any workaround you might have successfully used. Thank you!

7 comments

Benjamin Humphrey
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Hey Tomoko Creed, I'd recommend channels for CSAT analysis. Are you using a channel or a project for this?
Tomoko Creed
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Hi Benjamin Humphrey - thanks for your reply! I was using a “project” - but will try channels instead. Does it still have the 5000 line limit per file?
Benjamin Humphrey
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I'm not totally sure, but give it a go and see how you go. You can break it into multiple files if necessary, or depending on the tool, see if we have an integration. Just note that there's a 250 data point limit on free.
Tomoko Creed
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regarding that “data point” limit - does that mean I could have up to 250 lines of data per month, or 250 files?
Tomoko Creed
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Ah okay - then it probably would not work for us…. We have tons more than that 🙂
Tomoko Creed
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So, we are under the “professional” license - if we wanted to pull, let’s say over 30K data points, what would that look like, as far as the cost goes? Just curious…
Tomoko Creed
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ok - thank you for the info!