Troubleshooting Magic Highlight Feature in Dovetail 3.0

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I'm trying to explore the Magic Highlight feature. I've confirmed that it's turned on in my project. I defined six new tags with detailed descriptions. This is a new project with no workspace tags or previously tagged content. First, I simply tried opening a transcript and clicking on the Highlights icon in the side bar. Empty - blank screen: No indication that anything is happening. I would have hoped that Magic would have tagged the entire transcript with the existing six tags. Next, I tagged two highlights. Confirmed that these show up in the Highlights tab but still no option to perform more magic highlighting. Three hypotheses for what's going on:

  1. 1.

    I don't understand how magic highlights are supposed to work.

  2. 2.

    Magic highlights require more previously tagged content to do it's magic.

  3. 3.

    My company has AI turned off - but Summaries is definitely working so I don't know. And yes, I've toggled Dovetail 3.0 on.

What am I missing?

  • Avatar of Jazmin
    Jazmin
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    Hi Jeff Sokolov, Can you review the Magic automation settings to your project and confirm if "Highlight key moments" is turned "off"?

  • Avatar of Jeff Sokolov
    Jeff Sokolov
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    yes, i had confirmed that as shown here:

  • Avatar of Jeff Sokolov
    Jeff Sokolov
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    Thanks for the quick reply!

  • Avatar of Jazmin
    Jazmin
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    Happy to look into this further. Could you DM me your email associated with your Dovetail account and send a screenshot of what the sidebar looks like when viewing "highlights"? You can also send it to support@dovetail.com 🙂

  • Avatar of Jeff Sokolov
    Jeff Sokolov
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    yes

  • Avatar of Jeff Sokolov
    Jeff Sokolov
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    All set - thank you Jazmin for such amazing speed and on-point help