How to Find the Download Button for Video Clips in Insights

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I would like to download a video clip for a specific insight that I tagged but I can’t find the download button. Isn’t it supposed to be on the bottom right corner as per this screenshot?

6 comments

Jeremie G.
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Hi Gordana Stok You can download video clips within a note under the "Highlights Only" view or from a reel in an insight. Are you accessing the clip within a highlight?
Gordana Stok
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Thank you ! I was trying within an insights report but I hadn’t created a reel. So I will try the two ways you suggested
Jeremie G.
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Great! Let me know how it goes!
Gordana Stok
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Top of the morning to ya! A quick update. I tried downloading a video reel. When I first did that, I didn’t see a response from Dovetail. So I did it again two more times. Only after the third time did I see the message at the bottom of my window that my reel was downloading and that I would get notified when it was ready. When I came back to look at it again this morning, it was “stuck” in the download mode. So, I have no clue what is happening right now. But I will try again tomorrow. Also, I looked into setting more granular permissions in terms of which users can view which folders and project, etc. I got a message saying that this was an enterprise feature and to contact sales.
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Jeremie G.
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Hi Gordana Stok Yes, there can be a delay between triggering the download and getting notified that the file is ready. I’m trying out a new tool the refers content based on your question. These past threads might help.
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Discussion 1 (2 months ago)
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Discussion 2 (23 days ago)
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Discussion 3 (1 month ago)
Gordana Stok
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Thanks Jeremie. I’ll have a look at those posts