Recurring Dovetail SSO Login Issues and Solutions Needed
Hi everyone, We’ve been encountering a recurring issue with Dovetail SSO login for some of our users, and I’m hoping someone here might have experienced the same and found a solution. Here’s what happens:
- 1.
A user tries to log in using SSO.
- 2.
They receive the error message: "Contact your IT: Client authentication failed."
- 3.
We double-check with our IT team, and the user is confirmed to still be part of the correct user group that should have SSO access.
- 4.
I've also checked to make sure they are logging into the current URL, etc.
What we’ve tried: Sometimes, we can resolve this by:
Removing them from the SSO group,
Adding them back to the group,
Deleting their Dovetail account,
Re-inviting them to Dovetail.
While this workaround sometimes works, it’s frustratingly manual and doesn’t address the root cause. It seems to happen to random users on a regular basis. Has anyone else experienced this issue and managed to figure out what’s causing it or found a more sustainable fix? Any insights would be greatly appreciated!
