Issues with Channels Feature and CSV File Classification Delay

Abbie M. · 2025-06-25T13:44:22.767331+00:00

I'm having some trouble with the Channels feature... I've uploaded some CSV files with product feedback. The first couple appeared to work OK but I've just added a larger one with 105 data points and it's been hanging on 'classifying' for about an hour now. Is this normal or do I need to do something to resolve this? Total data points are 167.

Hi Abbie, Thanks for reaching out. 👋 Happy to look into this for you. To do so, could you provide us with the following: 1. The browser URL to your Channel 2. Grant our team access to your workspace by completing the steps below:

(618 kB)

Feel free to provide the above information within the app messenger chat that should open within your Dovetail workspace 😊

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