Issues with Channels Feature and CSV File Classification Delay

·Jun 25, 2025 01:44 PM·

I'm having some trouble with the Channels feature... I've uploaded some CSV files with product feedback. The first couple appeared to work OK but I've just added a larger one with 105 data points and it's been hanging on 'classifying' for about an hour now. Is this normal or do I need to do something to resolve this? Total data points are 167.

3 comments

· Sorted by Oldest

Jazmin
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Hi Abbie, Thanks for reaching out. 👋 Happy to look into this for you. To do so, could you provide us with the following: 1. The browser URL to your Channel 2. Grant our team access to your workspace by completing the steps below:
(618 kB)
Feel free to provide the above information within the app messenger chat that should open within your Dovetail workspace 😊
Abbie M.
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Hi Jazmin, thanks for getting back to me! The issue seems to have resolved itself overnight... I guess it just took quite a while to load up the CSV I'd added.
Jazmin
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Happy to hear it! Let us know if there is anything else we can help with. Have a great day! 😊

Jazmin
·
·
Hi Abbie, Thanks for reaching out. 👋 Happy to look into this for you. To do so, could you provide us with the following: 1. The browser URL to your Channel 2. Grant our team access to your workspace by completing the steps below:
(618 kB)
Feel free to provide the above information within the app messenger chat that should open within your Dovetail workspace 😊
Abbie M.
·
·
Hi Jazmin, thanks for getting back to me! The issue seems to have resolved itself overnight... I guess it just took quite a while to load up the CSV I'd added.
Jazmin
·
·
Happy to hear it! Let us know if there is anything else we can help with. Have a great day! 😊