Unlock Process Improvement Insights in Telehealth - Free Event

Is your organization struggling to create smooth and delightful customer experiences? Misaligned customer journey strategies and internal processes could be the culprit. But don’t worry, we’ve got you covered! Join us for an exclusive event featuring Brenda Batista-Mollohan, Founder of Inspiring Company Culture. Brenda will share a case study from the telehealth industry, demonstrating how to align experience mapping with process improvement. Key takeaways: 📌 The ways CX mapping can complement process excellence efforts. 📌 How prioritizing process improvement initiatives impacts customer experience. 📌 Identifying KPIs to ensure the success of both CX and process improvement (PI) efforts. Event details: 📅 Tuesday, June 25 ⏰ 9 AM PT | 12 PM ET | 6 PM CET 📍 Venue: Online | Zoom 🎟️ Price: free Q&A session: At the end, you'll have the chance to ask questions or discuss related cases. 📽️ Can't join live? No problem! We'll send a recording to all registered participants after the event. Register now 👉 https://lu.ma/customer-journey-and-process-mapping-in-telehealth?utm_source=slack-dovetail