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Implementing ResearchOps in EdTech: Tips for Cross-Team Collaboration

Avatar of Pat Woodley-DavisPat Woodley-Davis
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Hey everyone, how are you all? Like so many others, I'm trying to implement some ResearchOps into an org for the first time. For context, we are an EdTech organisation, delivering curriculum aligned content and data/insights for secondary teaching in Australia. We have a small product team (2 designers, of which I am one, 2 product managers, 5 engineers), with a similarly sized customer success / business development teams, as well as some content creation and production teams. I am specifically looking for suggestions on how to open up our research gathering opportunities to the non-product teams, especially CS/BD people, as they have more frequent direct contact with our user base. My initial thoughts are to have a basic form that CS/BD teams can submit pieces of feedback to, which is then automatically synced with Dovetail, so that our product team can do analysis & synthesis work and identify opportunities, pain points etc. We use Google workspace, so have that suite of apps (forms/sheets etc), as well as using Notion company wide for a range of work tracking, resource allocation, knowledge base and other purposes. I know that there is a Dovetail/Notion integration which allows for rich data to be linked in Notion, but if anyone has solutions for the information gathering side of things that would be greatly appreciated 🙂

2 comments

  • Avatar of Nikola Sporczyk
    Nikola Sporczyk
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    I’m exactly at the same point now 😓 for now I want to try adding some pieces of feedback/use cases myself so others have a format for that. Then, hopefully, CS can do that themselves. I’ve also tried importing lots of emails to Channels and its quantitative analysis was pretty accurate, the tokens run out fast though

  • Avatar of Jocelyn Smith
    Jocelyn Smith
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    I'm working on creating some research templates. One that is in the pipeline is to take common Product Manager questions and write some corresponding research questions. For example, If the product manager wants to know whether people like and would use something, their questions might be, Do you like X? Would you use X? A research question could be Would X change how you work? If so, how? What challenges would X introduce to your work?