Implementing ResearchOps in EdTech: Tips for Cross-Team Collaboration

Hey everyone, how are you all? Like so many others, I'm trying to implement some ResearchOps into an org for the first time. For context, we are an EdTech organisation, delivering curriculum aligned content and data/insights for secondary teaching in Australia. We have a small product team (2 designers, of which I am one, 2 product managers, 5 engineers), with a similarly sized customer success / business development teams, as well as some content creation and production teams. I am specifically looking for suggestions on how to open up our research gathering opportunities to the non-product teams, especially CS/BD people, as they have more frequent direct contact with our user base. My initial thoughts are to have a basic form that CS/BD teams can submit pieces of feedback to, which is then automatically synced with Dovetail, so that our product team can do analysis & synthesis work and identify opportunities, pain points etc. We use Google workspace, so have that suite of apps (forms/sheets etc), as well as using Notion company wide for a range of work tracking, resource allocation, knowledge base and other purposes. I know that there is a Dovetail/Notion integration which allows for rich data to be linked in Notion, but if anyone has solutions for the information gathering side of things that would be greatly appreciated 🙂