Dovetail 3.0 Update: Introducing AI-Enhanced Contacts Database

November 27, 2024

Reading time: 1 minute

Liam from Dovetail here 👋 Since the 3.0 launch we’ve been hard at work building and refining ways to improve your experience using Dovetail. One of those is the people database is now Contacts—and it’s more than just a name change. With AI summaries for contacts, we’ve made it easier to stay on top of your customer insights. We heard you liked hearing from our engineers, so check out this video from Michal 📹. For more information check out our latest changelog. We're super excited to hear what you think!

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4 comments

armina
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this looks very interesting! is this also an add-on, i.e. do you have to have the Magic Summary turned on? or does it work by default? asking because it doesn’t seem to work for us, even though we have a bunch of data (insights, etc)
Liam Scanlon
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Hey armina ! Thanks for flagging this with us. You don't need to switch on anything, it should be working by default. I recommend reaching out to the support team at support@dovetail.com and they will investigate this for you!
Faidon Loumakis
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This is very interesting! I'll be honest, I don't use contacts as I didn't find much value in it, but now I will start using them just because of this feature. For context, I sometimes need to speak to a participant I've spoken with before and I would love the ability to quickly remind myself of the key points from that participant. This seems to be solving this! Thank you ✨
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armina
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(to be fair, we actually use Contacts for our User types/Personas 😅 )
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