Troubleshooting Clip Saving Issues in Dovetail Highlights

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Hey Dovetail I can't seem to be able to save a highlight as a clip. I've been doing without issues up to now, but for some reason it doesn't work now and it only gets saved as a piece of text. I have tried to delete the highlight several times, refresh the page etc and nothing works. Any tips?

3 comments

Giorgia N
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I realised this happens when I reject a suggested highlight and then go back and reselect that same bit of interview to tag it. Dovetail doesn't recognise it as a clip anymore, but saves it only as text. This shouldn't be the expected behaviour?
Giorgia N
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Yes, of course.. That's the problem
Jazmin
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Can you please share the browser URL of where this highlight lives? Please also grant support access by navigating to Settings > click on Account > Navigate to Support access and click Grant support access