Jazmin

Hi Jo, Thanks for reaching out. 👋 Happy to help out! To disable dark mode, navigate to ⚙ Settings → Account →Theme → Update the theme to "Light".

Happy to hear it! Let us know if there is anything else we can help with. Have a great day! 😊

Closing the loop that I've reached out to folake.knudsen@workday.com in a separate thread to assist with troubleshooting 😊

Hi there, Thanks for reaching out. 👋 Happy to help out! Can you provide the email address of the affected user? Can you also clarify the following: 1. How did they upload the file? IE. Google Drive, files, One Drive etc 2. Was it just this video that failed to upload? Or do all uploads fail? 3. Has that user reached out to support yet?

Hi Andrea, Thanks for reaching out. 👋 We'll be happy to look into this for you. To do so, could you provide us with the following: 1. Try using an alternative transcription service. You can set a different transcription provider for your workspace by going to Settings Transcription> and selecting AWS or Assembly AI in the drop-down down as shown below:

Once this is done, would you be able to try uploading the videos again to see if it's working as expected now? If that doesn't work can you: 1. Provide the browser URL of the failed transcription 2. Provide the file 3. Grant our team access to your workspace by completing the steps below:

Hi Michalis, Thanks for reaching out. 👋 Happy to help out! I was not able to replicate this issue on my end. Could you send us a screenshot of your side menu in Dovetail?

No worries, Danielle! Let us know if there is anything else we can help with. Have a great day! 😊

Hi Danielle, Thanks for reaching out. 👋 Happy to help out! I checked recent uploads for your workspace, and they've all been successfully uploaded and transcribed. Are you still experiencing issues? If yes, could you provide us with the following so we can assist you: 1. Browser URL to the data where the transcript is still queued 2. Confirm how you uploaded the data (via Files, Google Drive, One Drive etc) 3. Grant our team access to your workspace by completing the steps below:

Thanks, Emi. Edited messages in public Slack don't come through to our Intercom tickets. So, I didn't see the rest of your edited message. Let me follow up with our Search team for clarification. Additionally, if you are using Chat within a project, it's already filtered to only chat with you within that specific project. So that project "filter" is already applied within Chat. Can you let me know if you've already tried using chat within a project and asking: "What themes have surfaced over the last quarter for Notes (Data pages) with (specific title)"?

Hi Emi, Thanks for reaching out. 👋 Happy to help out! You can filter by project by navigating and updating "Anything" to "Project" by toggling it on: