Issues with Uploading and Transcribing MP4 Files: Need Assistance

I uploaded 5 mp4 files yesterday. Each is about 60 minutes. Only the first file was imported. The other 4 just have the . . . The last time I asked about this, the answer was that it takes about 10% of the the video time for the file to upload. If that's true, 5 hours of video should upload in under an hour. It was 24 hours and still not loaded / transcribed. I deleted the 4 that were "still uploading" and imported them a second time. Can someone help me get these files uploaded and transcribed?