Issues with Playing Videos at Double Speed: Playback Stopping Explained

Hi, are there any issues with playing videos at double speed? The playback keeps stopping throughout all the interviews.

19 comments

Jazmin
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Hi Dominika, Thanks for reaching out. 👋 Happy to help out! We haven't received any other reports of this, and I was also unable to replicate this in my own workspace. We'll be happy to look into this further. To do so, we'll require the following: 1. Browser URLs of the videos where this is occurring 2. Confirm which users are affected 3. Confirm what network they are connected to 4. Are there any VPNs on the devices 5. Are there any browser extensions? If yes, can they be disabled to confirm if that makes a difference 6. Grant our team access to your workspace by completing the steps below:
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Dominika C.
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Hi Jaz, you now have access. Philip Rhodes is experiencing the issue, it seems to have occurred across all the projects he worked on this week. I’ll follow up with more details from him later today.
Dominika C.
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The issues were on videos on the URL: https://sentinelone.dovetail.com/projects/55amyS0B2YDCeSeIzjzuBF/v/1OsFKcu6LYaolNh4ReNzsW He uses Xfinity, VPN is Zscaler, no browser extensions
Jazmin
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Thanks, Dominika. It looks like our team is aware of a few similar cases, and they are actively investigating. In the meantime, I'm unable to reproduce this within your workspace. Is it possible to have Philip provide a screen recording of the behavior he is experiencing so we can provide this to our product team?
Jazmin
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Hi Dominika, Following up with an update. Our engineers confirmed they've released an update that appears to have stabilized video playback. Can you check in with Philip to confirm if the issue is resolved? If it's not, can he provide a screen recording of the behavior he is experiencing so we can provide this to our product team?
Dominika C.
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Hi, the problem is still persisting...
Dominika C.
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The video keeps stopping on the word 'out', and then the only way I can move forward is to exit this participant and then reopen this interview - very very frustrating. It will do this 3-4 times when reviewing a video
Dominika C.
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Jazmin
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Thanks, Dominika. The browser URL you provided was for an entire project. Can you confirm the following: 1. Provide the browser URL for the specific interview that is shown in your recording 2. Confirm if this is the only video that is affected in the project 3. Confirm the source of this video (is it from Zoom, Google Meet) 4. Confirm how it was uploaded (via files, Google Drive, etc)
Dominika C.
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3. Zoom
Dominika C.
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4. Zoom
Dominika C.
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1.
https://sentinelone.dovetail.com/data/P5-Alex-5DC8fP2ZUy5UNb6TnJWWsX
Jazmin
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Hey Dominika, Thanks for this information! We are still missing the answer to question two: Confirm if this is the only video that is affected in the project Our engineers will most likely request permission to download the video for additional testing. Can you confirm if they have permission to do so?
Jazmin
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Hey Dominika, I hope all is well. I just wanted to circle back to confirm if you still require assistance. We are still missing the answer to question two: Confirm if this is the only video that is affected in the project Our engineers will most likely request permission to download the video for additional testing. Can you confirm if they have permission to do so? Support access is also about to expire. Can you regrant access again?
Dominika C.
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Hi Jaz
Dominika C.
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Philip is experiencing issues with every video he’s currently working on.
Dominika C.
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Access granted
Channeled
APP
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This thread was picked up by another channel in Intercom and will no longer sync to Slack.
Jazmin
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Dominika C., I deleted the message that was synced since it included a recording of your data, and I want to avoid that on this public platform. I included Philip in the thread, and he has responded. We'll continue the conversation there.
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Issues with Playing Videos at Double Speed: Playback Stopping Explained | Dovetail Champions