Issues Accessing Dovetail: Slow Load Times and Errors

Erik L. · 2025-10-27 08:16:04.770662+00

Hi! I wonder if there's any common problem with Dovetail in terms of accessing it? Last week we had a lot of disturbances with services in general due to global issues with Amazon servers. But since then, I'm still having issues using Dovetail. It's suuuuper slow to load any page in there, and in many cases it won't even load and I just end up with different types of error messages. It's really slowing down our work and so I wonder if there's any known issues?

Dovetail Champions

Issues Accessing Dovetail: Slow Load Times and Errors | Dovetail Champions

5 comments

· Sorted by Oldest

Jazmin
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Hi Erik, Thanks for reaching out — I’m sorry to hear Dovetail’s been running slowly for you! There haven’t been any ongoing issues on our end since the AWS disruptions last week, so it’s possible some cached data in your browser is causing trouble. Can try clearing your browser’s stored data for Dovetail by following these steps: 1. Right-click anywhere on the page and choose “Inspect.” 2. In the panel that opens, click the “Application” tab. 3. Under “Storage,” you’ll see sections for Local Storage, Session Storage, and Cookies. 4. For each one, right-click on the site name (or any listed items) and select “Clear.”
(72 kB)
This will remove any locally stored data and cookies for the site, which can help resolve loading or access issues. If the problem continues, could you please share: ** C of the errors you’re seeing ** Describe what actions you were taking in Dovetail when you encounter these errors That’ll help us narrow down what’s going on and get this sorted for you faster.
Rose M.
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I’ve been having intermittent issues logging in too over the past week. Doesn’t seem to be a browser thing because it’s happening on Chrome on my laptop and Safari on my phone.
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Jazmin
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Rose M. - can you confirm if you've already cleared your browser’s stored data for Dovetail by following these steps: 1. Right-click anywhere on the page and choose “Inspect.” 2. In the panel that opens, click the “Application” tab. 3. Under “Storage,” you’ll see sections for Local Storage, Session Storage, and Cookies. 4. For each one, right-click on the site name (or any listed items) and select “Clear.” This will remove any locally stored data and cookies for the site, which can help resolve loading or access issues.
Erik L.
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Jazmin Thank you for your help, it seems like this might have solved my issues or at least after following your suggested steps I don't have any issues today. Will get back if I encounter the error pages etc again!
Jazmin
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Happy to hear it, Erik! Feel free to reach out with the information we requested if it happens again 😊

Jazmin
·
·
Hi Erik, Thanks for reaching out — I’m sorry to hear Dovetail’s been running slowly for you! There haven’t been any ongoing issues on our end since the AWS disruptions last week, so it’s possible some cached data in your browser is causing trouble. Can try clearing your browser’s stored data for Dovetail by following these steps: 1. Right-click anywhere on the page and choose “Inspect.” 2. In the panel that opens, click the “Application” tab. 3. Under “Storage,” you’ll see sections for Local Storage, Session Storage, and Cookies. 4. For each one, right-click on the site name (or any listed items) and select “Clear.”
(72 kB)
This will remove any locally stored data and cookies for the site, which can help resolve loading or access issues. If the problem continues, could you please share: ** C of the errors you’re seeing ** Describe what actions you were taking in Dovetail when you encounter these errors That’ll help us narrow down what’s going on and get this sorted for you faster.
Rose M.
·
·
I’ve been having intermittent issues logging in too over the past week. Doesn’t seem to be a browser thing because it’s happening on Chrome on my laptop and Safari on my phone.
Loading attachments
Jazmin
·
·
Rose M. - can you confirm if you've already cleared your browser’s stored data for Dovetail by following these steps: 1. Right-click anywhere on the page and choose “Inspect.” 2. In the panel that opens, click the “Application” tab. 3. Under “Storage,” you’ll see sections for Local Storage, Session Storage, and Cookies. 4. For each one, right-click on the site name (or any listed items) and select “Clear.” This will remove any locally stored data and cookies for the site, which can help resolve loading or access issues.
Erik L.
·
·
Jazmin Thank you for your help, it seems like this might have solved my issues or at least after following your suggested steps I don't have any issues today. Will get back if I encounter the error pages etc again!
Jazmin
·
·
Happy to hear it, Erik! Feel free to reach out with the information we requested if it happens again 😊