Locked Out of Dovetail: Anyone Else Facing Access Issues?

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Hi there, I’ve been locked out of Dovetail since yesterday and I have pressing work 😬 Is this happening to anyone else? It’s just looping me back to this when I try to get in via Okta like usual….

3 comments

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Jazmin
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Hi Laura, Thanks for reaching out. 👋 Happy to help out! This error suggests that your IT team has not added the additional Redirect URI within your SSO identity provider settings: https://auth.dovetail.com/login/callback We sent a few emails to all workspace admins and provided in-product notifications to notify teams of this update. You'll need to submit an internal IT request and instruct them to add the URI above as an additional redirect URI within your SSO identity provider settings. They can also refer to our help center article HERE. In the meantime, your workspace has Password, Google, Microsoft, and SSO enabled as authentication methods. Can you try logging without using SSO?
Laura N.
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Thank you! We got through to IT and they seem to have fixed the problem!
Jazmin
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Happy to hear it! 😊

Jazmin
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Hi Laura, Thanks for reaching out. 👋 Happy to help out! This error suggests that your IT team has not added the additional Redirect URI within your SSO identity provider settings: https://auth.dovetail.com/login/callback We sent a few emails to all workspace admins and provided in-product notifications to notify teams of this update. You'll need to submit an internal IT request and instruct them to add the URI above as an additional redirect URI within your SSO identity provider settings. They can also refer to our help center article HERE. In the meantime, your workspace has Password, Google, Microsoft, and SSO enabled as authentication methods. Can you try logging without using SSO?
Laura N.
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Thank you! We got through to IT and they seem to have fixed the problem!
Jazmin
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Happy to hear it! 😊