Feedback on Ask Feature Placement and Usability Suggestions

Brian

Loving the new "Ask" Feature but the placement is making it hard to use the elements behind. Any recommendations?

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5 comments

Nicole G.
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I also realized that the box expands and contracts based on the name of the container you're in. Making it a VERY large box in the middle of the page for anything with a longer title.
Margaret
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Hey Brian, I’m Margaret, one of the designers working on the chat feature. Thanks so much for your feedback, really appreciate you taking the time to share it! This is the first version we've released, and there’s still a lot we need to improve. We’re aiming to make the chat easy to access from anywhere in the app when you need it, but stay out of the way when you don’t. Updates are coming soon! As we continue learning, we’re especially curious - when do you find the chat feature most useful within the app?
Alex DeWitt
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yes, it's infuriating! I can't access my tag boards to tag things as they're covered up by the chat (there's another tag board in the screenshot but I can't see what it's called or hover over it) I could see this living in search in the main menu for projects like a filter to either search globally or ask within this project only (would be very useful as I often have to wait for search results to load before it allows me to filter by project or folder). For individual notes or insights it could live in the right column.
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Brian
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Hello Margaret I find it most useful within the insights section when creating an insight. Although after using the "Chat" it can be a but different than my normal workflow. I would want it to have a reference to my research questions and start returning insights to those questions.
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Margaret
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Hi Brian, thanks for your response! The team is currently exploring how chat can integrate more closely with insights and help streamline the insights creation process, so stay tuned 🙂 Would you be open to testing some early concepts with us once they're ready?