Setting Up Slack Integration for a New Channel

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Hi there, I'm trying to set up a new channel with slack integration (we already have different versions of this up and running) and I'm being told the slack integration isn't enabled?

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6 comments

· Sorted by Oldest

Dan B.
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It even shows here in our list of approved integrations in slack
Pam D.
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I think you need to get permission from whoever is the admin of your Slack workspace (PEI) to enable it?
Dan B.
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I thought this but we already have it enabled? As I said it's running on other channels as we speak, is it the case that I need to get sign off every time we add a new channel?
Pam D.
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My best guess is it’s handled by your PEI admin and Dovetail can’t help. But that’s just based on my own experiences, I could be wrong.
Dan B.
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Thanks Pam, I'm leaning towards the same - just wondering if anything might have changed recently since I'm sure this hasn't been the case in the past!
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Cameron
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Hi Dan, Thanks for reaching out.👋 It looks like there is a high level of restriction, so most likely approval for each instance. Pam is correct, your Slack admin will have to look into or change the permissions.

Dan B.
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·
It even shows here in our list of approved integrations in slack
Pam D.
·
·
I think you need to get permission from whoever is the admin of your Slack workspace (PEI) to enable it?
Dan B.
·
·
I thought this but we already have it enabled? As I said it's running on other channels as we speak, is it the case that I need to get sign off every time we add a new channel?
Pam D.
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·
My best guess is it’s handled by your PEI admin and Dovetail can’t help. But that’s just based on my own experiences, I could be wrong.
Dan B.
·
·
Thanks Pam, I'm leaning towards the same - just wondering if anything might have changed recently since I'm sure this hasn't been the case in the past!
🍀1
Cameron
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Hi Dan, Thanks for reaching out.👋 It looks like there is a high level of restriction, so most likely approval for each instance. Pam is correct, your Slack admin will have to look into or change the permissions.