Cameron

Hi Katherine, Thanks for reaching out! 👋 Yes, it should be able to distinguish multiple participants now. We use AWS Transcribe and Assembly AI as transcription providers; you can now switch between the two for the best results. Learn more in our Help Center HERE and HERE. Let us know if you have any other questions or concerns.

Ah, I see! Thanks for the update. Don't hesitate to reach out if you need assistance! Have a great rest of your day!

That is possible. It could be set to Admins only. To check, you'd need to reach out to an admin to confirm the security settings. Navigate to **Settings Security Settings > Who can invite new users> **

Hi Brienne, Can you try sending them an invite normally, via **Settings Users> **? Let me know if you see that same error.

Hi there, Just looping back to let you know that this issue has been resolved. Please reach out if you are still seeing the "preparing download" notification. Have a great rest of your day!

I have another user experiencing the same issue with lingering download toasts, and I’ve already created an escalation for it. I’ll add you as an affected user and will loop back once I have an update from our team.

Hi Louise, I am unable to replicate the issue on my end. Let's try clearing your browser’s stored data for Dovetail by following these steps: 1. Right-click anywhere on the page and choose “Inspect.” 2. In the panel that opens, click the “Application” tab. 3. Under “Storage,” you’ll see sections for Local Storage, Session Storage, and Cookies. 4. For each one, right-click on the site name (or any listed items) and select “Clear.” This will remove any locally stored data and cookies for the site, which can help resolve loading or access issues. Alternatively, clear your cache and cookies.

This issue has now been resolved. If you’re still not seeing your transcription or download, please try triggering it again manually. We apologize for the inconvenience and appreciate your patience while we worked to restore service.

Hi Team! This issue has now been resolved. If you’re still not seeing your transcription or download, please try triggering it again manually. We apologize for the inconvenience and appreciate your patience while we worked to restore service.

The issue has not been resolved just yet. I will update you as soon as it is. You can also view the updates on our Status page.