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JIRA Service Management Integration with Dovetail Channels Explained | Dovetail Champions

Customer Support

JIRA Service Management Integration with Dovetail Channels Explained

·May 06, 2025 08:19 AM·

Hello! I have a question about the JIRA Service Management Integration with Channels. Can we feed a Dovetail Channel with a specific JIRA support ticket issue type, or does the integration only work by feeding through all our support ticket types?