Troubleshooting Transcript Tagging and Video Clip Issues

·Nov 18, 2025 05:37 PM·

anyone know how to troubleshoot when you tag a part of the transcript but no video clip gets attached? i even re-uploaded the video and re-clipped but that didn't work (the tag works on every other video fine) 😭

3 comments

· Sorted by Oldest

Sophia C.
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example:
Loading attachments
Jazmin
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Hi Sophia, Thanks for reaching out. 👋 We'll be happy to look into this for you. To do so, could you provide us with the following: 1. Browser URL of the data containing the document you are highlighting 2. Browser URL of the highlight 3. Grant our team access to your workspace by completing the steps below:
(618 kB)
🙌1
Channeled
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Sophia C.
·
·
example:
Loading attachments
Jazmin
·
·
Hi Sophia, Thanks for reaching out. 👋 We'll be happy to look into this for you. To do so, could you provide us with the following: 1. Browser URL of the data containing the document you are highlighting 2. Browser URL of the highlight 3. Grant our team access to your workspace by completing the steps below:
(618 kB)
🙌1
Channeled
APP
·
·
This thread was picked up by another channel in Intercom and will no longer sync to Slack.