Troubleshooting Google Drive Video Import Issues in Dovetail

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Hey team! I've connected my Google Drive to Dovetail and can import slides just fine, but every time I try to import a Google video recording (which is definitely shared with me), I get this error: "Failed to upload!" (screenshot below). Any idea what might be causing this or how to fix it? Thanks!

2 comments

Cameron
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Hi Tanja, Thanks for reaching out.👋 In Google Drive, there is an option for owners to prevent people from re-sharing, downloading, printing, or copying the file or changing access permissions. Unfortunately, this will also prevent the file from being successfully imported into Dovetail if you do not have the correct access.
To troubleshoot this, file access permissions will need to be amended by the original file owner. To amend a file's access permissions for a viewer or commenter on Google Drive, open the file in Google Drive, right-click to open Share settings and enable Viewers and commenters can see the option to download, print, and copy for the file.
Channeled
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