Slow Download Speeds: Troubleshooting Tips for Quick Fixes

Louise B. · 2025-11-17T12:32:05.357Z

Downloading a <1 min reel takes more than 1 hour (I'm still waiting). Is there something to do about this?

Dovetail Champions

Slow Download Speeds: Troubleshooting Tips for Quick Fixes | Dovetail Champions

8 comments

· Sorted by Oldest

Louise B.
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it just keeps saying "Preparing download"
Cameron
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Hi Louise, Thanks for reaching out.👋 This looks to be affecting multiple users. We just started getting reports of similar issues. We have alerted our engineers, and they are currently working on a fix. I hope to have an update for you soon.
🤞1
Cameron
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This issue has now been resolved. If you’re still not seeing your transcription or download, please try triggering it again manually. We apologize for the inconvenience and appreciate your patience while we worked to restore service.
Elizabeth G.
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I tried to trigger it again and it's still not downloading. I also tried restarting etc.
Cameron
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Hi Louise, I am unable to replicate the issue on my end. Let's try clearing your browser’s stored data for Dovetail by following these steps: 1. Right-click anywhere on the page and choose “Inspect.” 2. In the panel that opens, click the “Application” tab. 3. Under “Storage,” you’ll see sections for Local Storage, Session Storage, and Cookies. 4. For each one, right-click on the site name (or any listed items) and select “Clear.” This will remove any locally stored data and cookies for the site, which can help resolve loading or access issues. Alternatively, clear your cache and cookies.
Louise B.
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hi Cameron Triggering the download again worked. ✅ But I still see the old unfinished downloads "loading" in the corner. I followed your instructions and deleted the storage and signed in again but they are still showing and the animation is a bit distracting. Any idea how I can get rid of the old unfinished downloads?
➕1
Cameron
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I have another user experiencing the same issue with lingering download toasts, and I’ve already created an escalation for it. I’ll add you as an affected user and will loop back once I have an update from our team.
2
Cameron
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Hi there, Just looping back to let you know that this issue has been resolved. Please reach out if you are still seeing the "preparing download" notification. Have a great rest of your day!

Louise B.
·
·
it just keeps saying "Preparing download"
Cameron
·
·
Hi Louise, Thanks for reaching out.👋 This looks to be affecting multiple users. We just started getting reports of similar issues. We have alerted our engineers, and they are currently working on a fix. I hope to have an update for you soon.
🤞1
Cameron
·
·
This issue has now been resolved. If you’re still not seeing your transcription or download, please try triggering it again manually. We apologize for the inconvenience and appreciate your patience while we worked to restore service.
Elizabeth G.
·
·
I tried to trigger it again and it's still not downloading. I also tried restarting etc.
Cameron
·
·
Hi Louise, I am unable to replicate the issue on my end. Let's try clearing your browser’s stored data for Dovetail by following these steps: 1. Right-click anywhere on the page and choose “Inspect.” 2. In the panel that opens, click the “Application” tab. 3. Under “Storage,” you’ll see sections for Local Storage, Session Storage, and Cookies. 4. For each one, right-click on the site name (or any listed items) and select “Clear.” This will remove any locally stored data and cookies for the site, which can help resolve loading or access issues. Alternatively, clear your cache and cookies.
Louise B.
·
·
hi Cameron Triggering the download again worked. ✅ But I still see the old unfinished downloads "loading" in the corner. I followed your instructions and deleted the storage and signed in again but they are still showing and the animation is a bit distracting. Any idea how I can get rid of the old unfinished downloads?
➕1
Cameron
·
·
I have another user experiencing the same issue with lingering download toasts, and I’ve already created an escalation for it. I’ll add you as an affected user and will loop back once I have an update from our team.
2
Cameron
·
·
Hi there, Just looping back to let you know that this issue has been resolved. Please reach out if you are still seeing the "preparing download" notification. Have a great rest of your day!