I’m trying to link two different contacts to same transcript: one the participant, the other the interviewer. Sometimes I can alternate, sometimes I can’t. It only allows me to link one person. Bug or a feature? How do I get it to consistently let me link two people?
To change a participant name, you just need to type in their name in the "Search and assign" text box and either assign them to an existing contact or create a new contact. I'll share a recording of how you can create a new contact for a participant below:
You will need to assign all participants a name/contact before you can reassign specific speaker sections if they are attributed to the wrong speaker. We have a detailed Loom video here: https://www.loom.com/share/dfe852e87efd4a1aa2ed5d9ced1d8b55
You will need to assign all participants a name/contact before you can reassign specific speaker sections if they are attributed to the wrong speaker. If you have an example of where this is happening: 1. Feel free to share the browser URL 2. Provide a screen recording of the behavior 3. Grant our team access to your workspace by completing the steps below:
I was able to assign participants within my own workspace. Example I updated Participant 1 to "Jazmin Taheri" and then Participant 2 as "Cheri":
Now that both participants have been updated, if there was one line that should be the other contact, I just select the correct Contact within the drop-down:
Since I'm unable to replicate your behavior and have received no other reports of this issue, please feel free to provide us with a screen recording if you experience it again. We'll be happy to help. 🙏
