Issues with Blurring Videos and Search Functionality in Insights | Dovetail Champions

Issues with Blurring Videos and Search Functionality in Insights

Hi! Can someone help us? We are following this: https://dovetail.com/academy/enforce-data-retention-periods/#anonymize-personal-information-in-your-data to blur videos and protect some PII but when you blur the video, if you add a clip into the Insight / Tag it won't apply. Is that supposed to happen? Separate topic, the Homepage Search, the left nav search, and the chat give you different results. The only that gives you quotes that link is the Search in the left Nav Bar?

7 comments

Benjamin H.
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Hey Lina R., the redaction will take a little bit of time to process in the background as we need to actually render a new video that is blurred. If you go back to it later it should be blurred—please let me know if that's not the case. Regarding your section question, we have both search and chat ( clicking the button on the homepage will launch chat). They work in different ways—chat is designed for fast responses and a continuous conversation, and at the moment doesn't have citations (although we are working on that). Search gives you a full results list based on your search term, as well as a more detailed summary of the results, with citation, however it takes a bit longer than chat.
Lina R.
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Thank you so much Benjamin H. for the response. Two team members tried the blur feature, it takes a while, but it doesn't replicate into Tags or when you reference the clip inside the Insights.
"The Dovetail blur/PII protection appears to only work on the Data tab. When I watch the clip on the Data tab, the video is blurred. When I watch the clip on the Tags tab (which i would then use to create a highlight reel on an insight) the video is no longer blurred. Is that something we can surface with Dovetail as this defeats the purpose of their PII feature?" "It took hours to do or hours for it to take effect? I blurred the videos yesterday, and it works on the Data tab but nowhere else (Tags tab, Insights tab, in the highlight reel)."
Regarding chat and search, thanks for clarify. Tomorrow we are onboarding ALL the Product and Tech Org, so I will stick to the Search to get quotations.
Lina R.
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I was wondering if it's a timing matter or the blur will only apply to the "Data" tab?
Benjamin H.
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Hey Cameron do you mind taking over this one and escalating to the product team for me please? Ty!
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Lina R.
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Hi Cameron! Sounds good, thank you. I will tag you as well in another question I got from the team.
Lina R.
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Yesterday our team member noticed that now the blurred video is everywhere (insight, highlight, tag)! THANK YOU.
Benjamin H.
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Lina R. Thank you for sharing the bug with us. Glad to hear it's fixed.
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