Trouble Uploading Videos via Google Drive Integration

since last week I’ve been having trouble uploading my videos; it just remains at this screen for hours. Before it worked with no issues and videos would seamlessly upload within 15-20 mins. Didn’t change any settings, and the videos are not corrupted. I’ve been importing them via google drive integration and the only workaround i have is to download the video and upload 😭

5 comments

Chiaki Narusawa
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oop! looks like Karolina addressed a similar issue couple of days ago! I'll contact support too.
Shwe
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Hi Chiaki Narusawa 👋 Thanks for flagging this! If you haven't already, would you be able to send us an email at support@dovetail.com so that we can have a look? Thank you!
Karolina Kowalczyk
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Chiaki Narusawa, my team had the same issues; my assumption is that Google Meet is running some A/B tests that change the format of their videos. What worked for my team is that we downloaded a video, added ".mp4" at the end of the name of a file, and then uploaded it into Dovetail. It is not the best user flow, but at least it works 😛
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Klaudia Mróz
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I had the same issues!
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Shwe
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Hi all! Just wanted to send a quick update in this thread to confirm that our team has fixed this issue. 🥳 That being said, if you are still finding that this issue is persisting for any new imports, please let us know by sending us an email at support@dovetail.com Thank you!
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