Notification Issue: Can't Access Comments Directly on Insights

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Whenever a user makes a comment on an insight, and I get a notification about it, selecting "view" on the notification only ever brings me to the insight document, not directly to the comment. So I then have to hunt through all the comments to find the correct one. This is very time consuming. Is this a bug, or a UX issue?

5 comments

· Sorted by Oldest

Cameron
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Hi Alia, Thanks for reaching out.👋 Sounds like a bug. Where does the notification bring you when selected?
Alia K.
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Hey! Just to the top of the insight document. It does the same if I select to view from the email notification as well
Cameron
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copy! Thanks for confirming. Let me do some troubleshooting and run this by the team; I'll loop back once I have more info for you!
✅1
Cameron
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I'm unable to replicate. Let's try some basic troubleshooting to isolate the issue. ** Clear cache and cookies ** Make sure your current browser is updated to the most recent version. * Try using a completely different browser (safari, firefox, chrome, etc.) Let me know if these steps help. If you could make a brief recording, that would be very helpful.
Channeled
APP
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Loading comments

Cameron
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Hi Alia, Thanks for reaching out.👋 Sounds like a bug. Where does the notification bring you when selected?
Alia K.
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·
Hey! Just to the top of the insight document. It does the same if I select to view from the email notification as well
Cameron
·
·
copy! Thanks for confirming. Let me do some troubleshooting and run this by the team; I'll loop back once I have more info for you!
✅1
Cameron
·
·
I'm unable to replicate. Let's try some basic troubleshooting to isolate the issue. ** Clear cache and cookies ** Make sure your current browser is updated to the most recent version. * Try using a completely different browser (safari, firefox, chrome, etc.) Let me know if these steps help. If you could make a brief recording, that would be very helpful.
Channeled
APP
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