Endless Page Refreshing: Troubleshooting Loading Issues

Emi F. · 2025-09-12 18:31:59.786866+00

Yeah I'm also having some loading issues today. The page just randomly starts refreshing endlessly in a loop. It just loads the top left Dovetail logo and that's it. Doesn't produce an error code. This has happened twice today and interrupted work

Dovetail Champions

Endless Page Refreshing: Troubleshooting Loading Issues | Dovetail Champions

Jazmin
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Hi Emi, Thanks for reaching out and informing us of this issue. We hope to have this resolved as soon as possible. Our team is actively investigating this at this time and will create a status page here shortly, where we will post updates as more information becomes available. We appreciate your patience and understanding as we work towards a resolution. If you have any additional questions, please let us know.
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Emi F.
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Now’s a good time for me to take my lunch break 😂
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Matt D.
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hey Emi F. can you try clear your close the tab, clear the cache for dovetail.com and try again?
Emi F.
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I just did:
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cleared website data for dovetail (on safari)
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clicked a link that goes to our workspace's OLD domain (should redirect to new domain) to land on the homepage
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It reloaded a bunch at the old domain, had me login (google sign on),
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then loaded/reloaded the new domain a lot, had me sign in again
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loaded/reloaded a bunch
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Eventually it did load the homepage of our workspace
Emi F.
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Uh oh it's broken again
Jazmin
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Hey Emi F., Can you end us a screen recording of what's happening on your end?
Emi F.
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DM'd!
Jazmin
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Hey Emi! This issue was resolved last Friday. Can you let me know if you've run into any other issues today?
Emi F.
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It is working today. I'll ping if I have issues 👍
Jazmin
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No problem. Thank you for confirming, Emi!
Emi F.
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Oh no, it's happening again I think. I keep getting logged out
Emi F.
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It started just a moment ago. Same repeating loading screen upon attempting login
Jazmin
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Oh, no! Emi, can you DM me a recording or a screenshot? Is it still a loop you are seeing?
Emi F.
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I just cleared the cache and was able to get in. But yes, it was the same loop
Emi F.
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Resetting the cache seems to fix it, but there's something going wrong then with that stored data

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