Introducing Brie James: UX Researcher at SpotOn from San Diego

Hi everyone, I’m Brie James, joining from San Diego and excited to be part of this group! I’m the first and only UX Researcher at SpotOn, where I lead strategic, cross-functional research across POS, hardware, and platform teams. My path into UXR has been shaped by a background in tarot, massage therapy, hospitality, Customer Success, and Product Marketing, all grounded in empathy and storytelling. I’ve been using Dovetail since 2023 and love finding new ways to connect insights to action. I’m especially excited to explore how lean teams can use AI and insight ops to scale their impact. Looking forward to co-hosting conversations around research storytelling, stakeholder alignment, and connecting CS to product through smarter research. Can’t wait to learn, share, and connect! Brie