Hi Jazmin thank you for your response. I have already been in contact with your sales team and scoped out the possibility of a an Enterprise plan upgrade, but that is far out of reach for us and the scale of our business. Most of the features you provide in the Enterprise plan would go unused anyway for what we are trying to accomplish with Dovetail. I understand that you're not the one making the calls about what features are available and to what subscription tier, but this feels like a huge miss as a business opportunity, especially for the European market. I've invested a lot of company time into manual anonymization methods, which we would have much rather spent on even a slightly higher "mid-tier" Dovetail subscription if these anonymization features were made available to us. Our company puts a strong importance on data protection of our research participants, but it's also a legal requirement in the EU. Without these features, Dovetail is practically useless once the data retention policy expires. This seems like such a silly reason to have to change tools, but if these features do not become available it looks like we're going to need to look for a new product that supports our research database needs.
Just bumping this thread. Any comment on this issue, Dovetail team? Seems I'm not the only one facing this problem. Thanks in advance for your help!
Hi Dovetail team, Really in need of some help here. If I can't get this resolved, I think I'm going to have to start searching for another research database solution. Here's the situation— Our company's research policy states that we will anonymize participant data after 1 year, and we are now approaching that timeframe. We have quite a few uploads to dovetail by this point and it is becoming clearer that anonymization features like blurring and redacting recordings is going to be a requirement for us. The problem is that these features are locked behind the enterprise plan, which is far beyond the scale and budget of our company. Data protection features need to be made available to Professional plan users. As it stands now, we have to do all the anonymizing of our recordings manually, which is doable through video editing software, albeit very tedious and annoying. This is what we're doing at the moment, but unfortunately all of our earlier uploads to dovetail are not anonymized yet. The real issue here is that in order to go back and anonymize those past recordings, we need to download and reupload our recordings which will essentially eliminate all the tags, highlights, and insights we already have in dovetail in the process! Is there at least a way to reupload a recording while retaining the highlights and tags in the transcript? As far as I'm aware there is not. All that being said, I really encourage you to consider this request carefully. This is not optional for us, this is about legal compliance with GDPR and trust of our customers. If these features are not available to us we will be forced to look for alternative products that support our needs at the price point we can afford. It really would be a shame though as we are already well integrated with your product. Thanks for your help.
