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    Louise A.

    Commented on Dovetail Login Issue: Error Code Unknown_Error Dur...·Posted inCustomer Support
    Avatar of Louise A.
    Louise A.
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    It was the end of my day so I didn’t try anything else. But first thing Monday morning for me now and I tried again without doing anything different and it works correctly now.

    Posted in Customer Support·
    Avatar of Louise A.Louise A.
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    Dovetail Login Issue: Error Code Unknown_Error During Okta Process

    I was working in Dovetail and got logged out. Now when I go through the Okta process I am taken to a screen that says: Login Failed, Error Code: unknown_error ‘Failed to fetch’ Trying again takes me to the same screen

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    Commented on Issue with Dovetail Login Causing Tabs to Reset to...·Posted inCustomer Support
    Avatar of Louise A.
    Louise A.
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    Hi Jazmin, no errors on the pages so far today, thanks

    Commented on Issue with Dovetail Login Causing Tabs to Reset to...·Posted inCustomer Support
    Avatar of Louise A.
    Louise A.
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    Yesterday - no I only had to log in first thing in the morning. Today I opened my laptop to this error, but I could use the browser back history to go back to the page I was on without having to log in again which is so much better.

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    Commented on Issue with Dovetail Login Causing Tabs to Reset to...·Posted inCustomer Support
    Avatar of Louise A.
    Louise A.
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    I can still log in. I saw the verification error this morning when I opened my laptop around 9am BST.

    Commented on Issue with Dovetail Login Causing Tabs to Reset to...·Posted inCustomer Support
    Avatar of Louise A.
    Louise A.
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    Had a different error this morning - ‘Verify your email’ (but no verification link was sent and I could follow the login flow)

    Commented on Issue with Dovetail Login Causing Tabs to Reset to...·Posted inCustomer Support
    Avatar of Louise A.
    Louise A.
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    1. 1.

      Yes

    2. 2.

      I just click on login and eventually get in via Okta stuff, but am taken to the dovetail homepage for our workspace, not the page I’d originally been on

    3. 3.

      No way of knowing, I’m the only person doing active work in dovetail, others just follow links I send them and haven’t complained that those links don’t work or anything. They probably don’t leave the tab open or wouldn’t notice if logged out.

    Commented on Issue with Dovetail Login Causing Tabs to Reset to...·Posted inCustomer Support
    Avatar of Louise A.
    Louise A.
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    Grabbed a screenshot of the error that I get when I return to Dovetail (never seen this before this last week or so).

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    Commented on Issue with Dovetail Login Causing Tabs to Reset to...·Posted inCustomer Support
    Avatar of Louise A.
    Louise A.
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    I’ve confirmed with IT that we’re using the Dovetail app from Okta OIN, nothing changed our end.

    Commented on Issue with Dovetail Login Causing Tabs to Reset to...·Posted inCustomer Support
    Avatar of Louise A.
    Louise A.
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    I’ve asked IT the questions

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