Dovetail Login Issue: Error Code Unknown_Error During Okta Process

·Sep 12, 2025 03:33 PM·

I was working in Dovetail and got logged out. Now when I go through the Okta process I am taken to a screen that says: Login Failed, Error Code: unknown_error ‘Failed to fetch’ Trying again takes me to the same screen

7 comments

· Sorted by Oldest

Emi F.
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I've been having issues with pages that have a redirect to our old URL (we changed our url at one point)
Cameron
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Hi There, Thanks for reaching out.👋 Sorry you're having issues logging into your account. Can you please share a screenshot of the extended error message?
Emi F.
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Mine was just "failed to load"
Emi F.
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while trying to go to the home page of the old URL
Cameron
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Additionally, Louis, what is the email that is associated with your workspace? Can you attempt to sign in via an Incognito browser?
Louise A.
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It was the end of my day so I didn’t try anything else. But first thing Monday morning for me now and I tried again without doing anything different and it works correctly now.
Cameron
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Awesmone. Thanks for keeping us updated. Don't hesitate to reach out if you have any other questions or concerns. Have a great rest of your day!
💟1

Emi F.
·
·
I've been having issues with pages that have a redirect to our old URL (we changed our url at one point)
Cameron
·
·
Hi There, Thanks for reaching out.👋 Sorry you're having issues logging into your account. Can you please share a screenshot of the extended error message?
Emi F.
·
·
Mine was just "failed to load"
Emi F.
·
·
while trying to go to the home page of the old URL
Cameron
·
·
Additionally, Louis, what is the email that is associated with your workspace? Can you attempt to sign in via an Incognito browser?
Louise A.
·
·
It was the end of my day so I didn’t try anything else. But first thing Monday morning for me now and I tried again without doing anything different and it works correctly now.
Cameron
·
·
Awesmone. Thanks for keeping us updated. Don't hesitate to reach out if you have any other questions or concerns. Have a great rest of your day!
💟1