Trouble Uploading PDF and PPTX Files to Data: Error Issues

armina · 2025-11-13 09:33:58.02561+00

👋 been struggling with simple file upload to Data: trying to upload files as PDFs or PPTX (max. 40 MB) but i keep getting the upload failed error. the files open as normal on my machine, so i don’t think there’s a problem with the files themselves. eta: this usually takes a couple of minutes of “in progress” to “failed” and i make sure to stay on the page while in progress. i don’t remember having this kind of issues before…

Dovetail Champions

Trouble Uploading PDF and PPTX Files to Data: Error Issues | Dovetail Champions

9 comments

· Sorted by Oldest

Jazmin
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Hi there, Thanks for reaching out. 👋 Happy to help out! We're sorry to hear you are experiencing issues with uploading your file. To help us pinpoint the issue, can you please confirm the following: 1. File size 2. Confirm if you've tried using a different device or network entirely 3. Confirm if others in the workspace are having the same issue 4. Confirm how the video is being uploaded (via files, Zoom, or Google OneDrive) 5. Has it been for every video you upload or just this specific file 6. Browser URL of the specific pages you are having issues with 7. Grant our team access to your workspace by completing the steps below:
(618 kB)
We look forward to receiving the above information so we can assist you with troubleshooting.
armina
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hi there!
1.
for PDFs & PPTX, the file sizes were between 4MB - 40MB; for a video file i just tried to upload, the file size was 3-4 GB
2.
I don’t have a different device for work, so unable to confirm this, but I’ve tried 2 different networks (work & home)
3.
Not able to confirm for others today, but they haven’t had issues this week
4.
Uploading via files
5.
This has been for 3 different text files (2 PDFs, 1 PPTX), and 1 video file (MOV)
6.
Example of URLs here (i’ve tried this and failed in other projects too)
7.
Done
Jazmin
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Hi Armina, Thanks for that information! Could you try importing the files via Google Drive or OneDrive instead? To connect your Google Drive account, open Settings, locate Google Drive and click •••. Next, select Connect and continue to login to your Google account, review requested permissions, and confirm the connection. Once connected, you should be able to import these files via Google Drive. Same thing for OneDrive, navigate to ⚙ Settings →Integrations and locate OneDrive in the integrations list. Next, select Connect and continue to login to your Microsoft account, review requested permissions, and confirm the connection. Otherwise, are you able to share the files with us?
armina
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hi Jazmin was OOO since Friday. i can only upload from Files, because we don’t have permission to use Dovetail integrations with the rest of our workplace apps, like Zoom or Google Drive. the problem persists for me personally, while my colleagues seem able to upload video files as normal. i’ll DM you a couple of the examples of the files i’m struggling with!
Jazmin
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Thanks for those additional details, Armina! I was able to import those files without issues. You can find them in your project HERE. Since you’re the only one experiencing problems in the workspace and I didn’t encounter any issues on my end, it seems likely that this is related to your device or network. Can you submit an internal IT request to have your IT team whitelist the following URLs: 1. dovetail-prod-attachments-files.s3.amazonaws.com 2. dovetail-prod-attachments-files.s3-accelerate.amazonaws.com 3. dovetail.com 4. Dovetail company domain::[https:://peakon-uxr.dovetail.com](https://peakon-uxr.dovetail.com) It would also be helpful for them to check if any VPNs on your network or device might be blocking uploads from Dovetail.
armina
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thank you, Jazmin, i’ll investigate internally!
armina
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·
btw, while I see the files you uploaded, i can’t actually view the content of the files 🫠
Loading attachments
Jazmin
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·
Hi Armina, I sent you a DM with a video of the successfully uploaded documents. If you are unable to view the documents, then that further proves that something on your device or network is blocking Dovetail. We recommend reaching out to your internal IT team with the instructions we provided.
armina
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ok thank you!

Jazmin
·
·
Hi there, Thanks for reaching out. 👋 Happy to help out! We're sorry to hear you are experiencing issues with uploading your file. To help us pinpoint the issue, can you please confirm the following: 1. File size 2. Confirm if you've tried using a different device or network entirely 3. Confirm if others in the workspace are having the same issue 4. Confirm how the video is being uploaded (via files, Zoom, or Google OneDrive) 5. Has it been for every video you upload or just this specific file 6. Browser URL of the specific pages you are having issues with 7. Grant our team access to your workspace by completing the steps below:
(618 kB)
We look forward to receiving the above information so we can assist you with troubleshooting.
armina
·
·
hi there!
1.
for PDFs & PPTX, the file sizes were between 4MB - 40MB; for a video file i just tried to upload, the file size was 3-4 GB
2.
I don’t have a different device for work, so unable to confirm this, but I’ve tried 2 different networks (work & home)
3.
Not able to confirm for others today, but they haven’t had issues this week
4.
Uploading via files
5.
This has been for 3 different text files (2 PDFs, 1 PPTX), and 1 video file (MOV)
6.
Example of URLs here (i’ve tried this and failed in other projects too)
7.
Done
Jazmin
·
·
Hi Armina, Thanks for that information! Could you try importing the files via Google Drive or OneDrive instead? To connect your Google Drive account, open Settings, locate Google Drive and click •••. Next, select Connect and continue to login to your Google account, review requested permissions, and confirm the connection. Once connected, you should be able to import these files via Google Drive. Same thing for OneDrive, navigate to ⚙ Settings →Integrations and locate OneDrive in the integrations list. Next, select Connect and continue to login to your Microsoft account, review requested permissions, and confirm the connection. Otherwise, are you able to share the files with us?
armina
·
·
hi Jazmin was OOO since Friday. i can only upload from Files, because we don’t have permission to use Dovetail integrations with the rest of our workplace apps, like Zoom or Google Drive. the problem persists for me personally, while my colleagues seem able to upload video files as normal. i’ll DM you a couple of the examples of the files i’m struggling with!
Jazmin
·
·
Thanks for those additional details, Armina! I was able to import those files without issues. You can find them in your project HERE. Since you’re the only one experiencing problems in the workspace and I didn’t encounter any issues on my end, it seems likely that this is related to your device or network. Can you submit an internal IT request to have your IT team whitelist the following URLs: 1. dovetail-prod-attachments-files.s3.amazonaws.com 2. dovetail-prod-attachments-files.s3-accelerate.amazonaws.com 3. dovetail.com 4. Dovetail company domain::[https:://peakon-uxr.dovetail.com](https://peakon-uxr.dovetail.com) It would also be helpful for them to check if any VPNs on your network or device might be blocking uploads from Dovetail.
armina
·
·
thank you, Jazmin, i’ll investigate internally!
armina
·
·
btw, while I see the files you uploaded, i can’t actually view the content of the files 🫠
Loading attachments
Jazmin
·
·
Hi Armina, I sent you a DM with a video of the successfully uploaded documents. If you are unable to view the documents, then that further proves that something on your device or network is blocking Dovetail. We recommend reaching out to your internal IT team with the instructions we provided.
armina
·
·
ok thank you!