Seeking Alternatives to UserTesting.com for Better Usability

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Hi team! What is everyone using instead of usertesting.com? I've been having consistent technical issues (problems with participants uploaded files, audio out of sync with the video) with the program as of late and i would like to explore alternatives.

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6 comments

Mirjam D.
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We just switched to UXtweak. Clear pricing, easy-to-understand interfaces, nice team behind it.
Monica R.
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Thanks Mirjam! Has it been reliable for longer interviews (30+minutes?) I think usertesting has been great and reliable for shorter interviews but potentially it's getting stuck on more intensive recordings
Mirjam D.
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We haven't done those yet, tbh. Maybe userinterviews.com would suit your needs. They seem pretty steady, but I don't have hands-on experience with them. Longer interviews I've usually been running through our own pools, or external recruiting and then simply with a video call service (zoom, google)
Ashley
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The UX side of our team is using Maze now, and my side (marketing) has looked at Dscout & Outset.ai. I'm not a big fan of AI moderated interviews, but Outset's regular unmoderated stuff surprised me with how much of a better experience it is compared to our current UT package. Dscout seems fantastic from what I could tell during a trial with them, but its outside my budget at the moment. User interviews is fantastic as well, but I don't think they offer unmoderated resources yet, so you'd need to bring your own tool unless your doing moderated only.
Kris E.
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We're using Maze for unmoderated studies. It works pretty well.
Tomoko C.
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We are currently looking at alternatives as well, as we have seen the similar issues, especially the increased number of audio out of sync issues.