Danielle R.

Commented on Dovetail Transcription Issues: Stuck in Queue This...·Posted inCustomer Support

Thank you Jazmin, after a few hours it all worked perfectly again. Thanks for checking.

Dovetail Transcription Issues: Stuck in Queue This Morning?

Good morning, anyone else having trouble with Dovetail creating transcripts this morning? Usually they work super fast, but somehow the latest one is stuck in transcription queued on my end.

3Comments

Commented on Request for Numerical Order in Survey Answers Disp...·Posted inProduct Advice

Danielle R.

Big plus 1 to Brian ➕

Commented on Tagging Video Sections Without Dialogue in Dovetai...·Posted inCustomer Support

Danielle R.

In these cases, you can edit the transcript and describe what is happening during the silence and tag it that way. That is how I usually handle it.

Commented on Feedback Request: How's the New Navigation Working...·Posted inProduct Advice

Danielle R.

Terry J.

I would love a favourite option for feeds! This would help a ton with our use case.
Hmm good question - I haven't thought about that. We do tend to use the pinned folders in our browse section, so it would be nice if they were even in a sub menu under Browse in the left side bar. We tend to have a lot of projects in parallel across different teams, so I prefer pinning/saving the folder versus the project in case that helps.

Commented on Feedback Request: How's the New Navigation Working...·Posted inProduct Advice

Danielle R.

It's generally been well received so far! A few quick things:

1.
We have a lot of feeds, as we are creating them for each of our CS team members so that they can stay on top of research from customers. They have to horizontally scroll to find their name, which can be challenging and a bit time consuming.
2.
I find myself looking for the "contacts" frequently. It feels a bit hidden in the "More" area.
3.
I personally tend to use "browse" a lot more than "Your Work" as the "Your Work" is ordered by last updated. With a lot of others using Dovetail, it's hard to find what I need. It therefore prefer using the folder structure in the "Browse" area.
4.
I admit that I often lose the "Customize" placement in the project and struggle to remember where to turn on each "overview" "data" etc. It would be cool if these could be setup to default on a global basis (maybe they can and I just didn't discover how to do it). And ability to reorder these as Faidon L. mentioned 💯

Commented on Insight Creation and Reference Exclusion: Is This...·Posted inCustomer Support

Danielle R.

Thank you for the response Jeremie G.! I personally was expecting the footnotes to be included, as these can be incredibly helpful for others skimming and referencing the original sources. Having them paired with the summary statement helps with context and proximity rather than having to scroll. Having said that, it's not a huge issue - I was just curious if it was by design or if there could have been a bug.

Posted in Customer Support·

Danielle R.

Insight Creation and Reference Exclusion: Is This Intentional?

Quick question based on the updated search: When I search and receive the search results (specifically the AI summary), I can then "create an insight" from the summary. This is great, but once I create the insight, the references that were included in the original summary are excluded. Is this intentional?

3Comments

Commented on Pulling Highlights from One Project to Another: Ho...·Posted inCustomer Support

Danielle R.

Thank you Jeremie G. ❤️

Commented on Experiencing Failed to Save Errors When Creating N...·Posted inCustomer Support

Danielle R.

It's working again for me! Thank you Pat B.

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