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    carolyn

    Commented on Managing Speaker Names in Transcripts: Contact Dup...·Posted inCustomer Support
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    carolyn
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    i personally do not see the benefit of linking the ‘actual’ user in the transcript vs quickly naming them.

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    Posted in Customer Support·
    Avatar of carolyncarolyn
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    Managing Speaker Names in Transcripts: Contact Duplication Issue

    Hello, when I create a name for a speaker in transcripts, it now seems to be creating another separate ‘contact’ entry. I create a contact for each person, but also just label my portions as “uxr” which has now created several “uxr” lines in the contacts database, along with new lines for participants if i do not take the time to fully link them in the transcript.

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    Commented on Issue with Uploading Recorded Files from Google Dr...·Posted inCustomer Support
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    carolyn
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    i’ve discovered if i double-click on the ‘meets recordings’ file when attempting to upload, it skips this all-videos-ever-recorded screen

    Posted in Customer Support·
    Avatar of carolyncarolyn
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    Issue with Uploading Recorded Files from Google Drive

    Hello, when I go to upload a participant recording from google drive, it defaults to having ALL my previous recordings selected…I don’t see a way to unselect all 295 that are automatically selected. Please help!!

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    Commented on Seeking New Opportunities: Experienced Sr. UXR Ope...·Posted inJobs
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    carolyn
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    You can find my linkedin here, too!

    Posted in Jobs·
    Avatar of carolyncarolyn
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    Seeking New Opportunities: Experienced Sr. UXR Open to Roles

    Hello! I’m a Sr. UXR with 4 years’ experience in UXR and an additional 2 in the Voice of Customer space. Following an acquisition of my current company, I’ve been informed that my role is being eliminated and I will be losing my job in April. I’m posting here to gain a bit more visibility! I am based in the USA on the West Coast. I’m happy to send my resume along as requested! Thanks and have a great rest of your week, y’all. ❤️

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    Commented on Clustering By One Tag: Strategies for Effective Th...·Posted inCustomer Support
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    carolyn
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    I am working thru this today and have found another workaround that might help you in the future! I am just adding one tag at a time, and manually grouping them as needed. When I finish with that tag, I go back to the content picker and add the next tag. Then, if you think it will be helpful, you can highlight groups of tags and use the ‘cluster by tag’ feature. This seems to be helping a bit!

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    Commented on Clustering By One Tag: Strategies for Effective Th...·Posted inCustomer Support
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    carolyn
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    zoomed out example. i would like to be able to group all of tag A together without it subdividing into so many groups 🫠

    Posted in Customer Support·
    Avatar of carolyncarolyn
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    Clustering By One Tag: Strategies for Effective Theme Analysis

    is it possible to ‘focus’ on one tag when clustering on canvas view? I have themes / subthemes, and was hoping I could cluster by tag A and see what other tags come long with it — instead, i’m getting way too many specific clusters, bc it’s treating every permutation of tags as a different set

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    Commented on How to Recover Deleted Text When Undo Doesn't Work·Posted inCustomer Support
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    carolyn
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    this seems to have been fixed for me!

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