Managing Speaker Names in Transcripts: Contact Duplication Issue

Hello, when I create a name for a speaker in transcripts, it now seems to be creating another separate ‘contact’ entry. I create a contact for each person, but also just label my portions as “uxr” which has now created several “uxr” lines in the contacts database, along with new lines for participants if i do not take the time to fully link them in the transcript.

3 comments

carolyn
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i personally do not see the benefit of linking the ‘actual’ user in the transcript vs quickly naming them.
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Alyssa Kjar
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I get benefit from linking the actual user, as then you can see all the conversations that user has had over time. it helps me quickly get info about a user before I reach out to them or know to not reach out to them if they've been in a lot of convos with others on the team recently. for my portions, I don't tag myself as a contact but as a participant (where it lets me choose myself from the user list) so I don't get added to the contacts database. I do think that the contact selection interaction could be improved, as it's sometimes a bit buggy
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Emi Fogg
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I've had some issues where a dovetail user named themselves and it lagged pulling up their name. They probably just hit enter and generated a new Contact instead.