Hi everyone, I’m Stephan, UX researcher and in the process of onboarding myself to Dovetail. Question: Is it possible to tag a part of a video where there is no talking taking place? I need to be able to tag user actions where stuff goes wrong regardless if people say something about the thing they are doing. Help would be much appreciated!
I recommend you insert something into the transcript as a marker, which allows you to highlight. For example, I use brackets to indicate anything added to the transcript. e.g., [user clicked the __ button instead of the __ button]
Is there a way to tie this marker to a specific timeframe if the silent segment is like a minute or more?
I don’t believe so. I would include the timestamps within the brackets.
Ok thanks for the workaround tip! To be honest this feels like quite an omission or under appreciation on the part of Dovetail of silent actions 😅
I agree it’s definitely a needed feature! I’m sure someone’s submitted the feature request. Maybe search there and upvote, or submit it if there isn’t one!
I found it in the 'on our radar' lane.
Been asking for a solution to this problem for years. 🙂
That's quite worrying that such a basic feature has been missing for that long. I mean the primairy objective of UX research is to analyse user behavior regardless if it is accompanied by some form of verbalisation. I also don't want to tag a 90 second fragment if the interaction I want to point out is just 3 seconds somewhere in the middle of it.
Hi everyone! My name is Sarah, I'm a Product Designer at Dovetail. Thank you for the feedback! To provide a bit of context for the ability to highlight/tag silent portions of the transcript - this is a bit of a tricky design problem! Essentially, our platform has been optimised to help you make sense of qualitative data - so all our features (eg. highlighting/tagging) have been designed to allow you to work with qualitative data. Silence is a bit tricky because there is no qualitative data to work with!
We have been working on a few designs that would allow you to select portions of silence by inserting blocks that represent that silence, and allowing the interaction with those in the same manner as you do with text.
However, there are a multitude of data support challenges that we are trying to tackle! Things like allowing support for different data types (eg. surveys, which we undertook end of last year, or usability testing, which would require the ability to highlight silence), we are constantly looking at and taking on customer feedback to help us prioritise. Feedback like the above helps us to understand what are the most important challenges for our users, which we can take to prioritisation, so thank you
I’m currently engaging with a (truly subpar UX) platform that gave me an idea of what an interaction could look like for this. Happy to chat about it when you are actively working on this functionality.
Sarah Burton Not sure why video would not be seen as qualitative data tbh? If you could select a timeframe within a video and add a description to it like a closed caption this would solve the issue. <start 1:20>[user hesitates answering question 4 and selects the wrong answer]<end 1:26> I could cut al the silent video fragments in a video editor and import them individually into Dovetail but this would be a really cumbersome workaround.