Hi everyone, I’m Stephan, UX researcher and in the process of onboarding myself to Dovetail. Question: Is it possible to tag a part of a video where there is no talking taking place? I need to be able to tag user actions where stuff goes wrong regardless if people say something about the thing they are doing. Help would be much appreciated!
Hi everyone! My name is Sarah, I'm a Product Designer at Dovetail. Thank you for the feedback! To provide a bit of context for the ability to highlight/tag silent portions of the transcript - this is a bit of a tricky design problem! Essentially, our platform has been optimised to help you make sense of qualitative data - so all our features (eg. highlighting/tagging) have been designed to allow you to work with qualitative data. Silence is a bit tricky because there is no qualitative data to work with!
We have been working on a few designs that would allow you to select portions of silence by inserting blocks that represent that silence, and allowing the interaction with those in the same manner as you do with text.
However, there are a multitude of data support challenges that we are trying to tackle! Things like allowing support for different data types (eg. surveys, which we undertook end of last year, or usability testing, which would require the ability to highlight silence), we are constantly looking at and taking on customer feedback to help us prioritise. Feedback like the above helps us to understand what are the most important challenges for our users, which we can take to prioritisation, so thank you 
